Below are Frequently Asked Questions about ATA’s Annual Conference & Expo. Questions and answers may be added or edited throughout the year, so check back often.

If you do not find a question you are looking for, please contact the ATA Meetings & Events department at:

Conference Lowdown

I’m registered for ATA18, how do I register for Pre-Conference Workshops and/or other special events?

Log in here using your last name and email address and select ‘Upgrade Icon’

How can I stay informed about ATA18?

Be sure to follow all ATA social media accounts for up to date information, as well as ensuring ATA is on your “safe sender” list, so the Newsletter does not end up in your junk mail. There will be more and more relevant information closer to the conference dates.

Will the event be filmed and photographed?

Yes, select sessions will be livestreamed. There will also be photographers and videographers documenting throughout ATA18.

Are there sponsorship opportunities?


Is there a conference app available?

Yes, the ATA Conferences App will launch three weeks prior to the conference. All confirmed registrants will receive an activation email at that time.

Will meals be provided?

Concessions will be available for purchase in the Exhibit Hall for lunch on Sunday and Monday. On Tuesday ATA will provide a voucher for lunch in the Exhibit Hall. There will be light snacks provided at the Opening Reception, Happy Hour in the Hall, and at the Monday Evening’s Event.

Registration & Payment

How do I register?
What is the cost to attend?

You can find a breakdown of our registration pricing here

What is included in the full conference price?

ATA18 full conference registration includes access to plenary sessions; attendance at the opening reception; access to all education sessions on Sunday–Tuesday (unless otherwise noted); access to all spotlight sessions; access to the expo Hall floor Sunday – Tuesday, and access to the Monday evening networking event. Registration does not include optional activities such as Pre-conference Workshops, ATA’s All Access Pass (Post-Conference Recordings), or Awards Gala.

I received a promotional code. How do I apply it to my registration?

On the first step of the registration form, enter your promotional code into the designated field at the end of the first page, after the “Social Media” section. The discounted rates will be displayed for you on step 4 and 5 when selecting registration options and add-on items.

What methods can I use to pay?

Credit Cards accepted: AMEX, Discover, MasterCard, Visa
CHECK payments are being offered ONLINE thru the registration system

If paying by check, your payment must be received by American Telemedicine Association, and clear, before your registration is considered complete and activate. All checks must be received by March 29, 2018.

Please make check payable to American Telemedicine Association and mail to:
ATA18: Annual Conference and Expo
c/o Convention Data Services
107 Waterhouse Road
Bourne, Ma 02532.
Attn: Accounts Receivable

Checks are payable to:
American Telemedicine Association

Please include a copy of your email confirmation with your check. Until your check is received, you will have a pending status. All balances must be paid in full by March 29, 2018.

Your registration will be complete when full payment is received. Registrants with an outstanding balance will be required to provide a credit card on-site, in order to gain access.

Cash accepted: Yes, Onsite

If you wish to register by wire transfer please send an email request. We then forward to Order Processing.

How do I request a copy of my receipt?

Log in here using your last name and email address. Your receipt is available in the ‘My Account’ section.

What is the payment policy?

All balances must be paid in full by March 29, 2018. Your registration will be complete when full payment is received. Registrants with an outstanding balance will be required to provide a credit card on-site, in order to gain access.

Are there any resources to help me justify my conference registration?
May I bring a guest?

Yes, however, guest and spouses must register for the conference in order to attend any functions during ATA18. Spouse / guests must register as either a full conference or expo hall only. Guest tickets can be purchased for the networking event.


Are there specific hotel rates?

Yes, ATA18 has negotiated discounted rates for the conference. Our official housing partner is EventSphere, you can find all ATA18 official hotel information here

Is there a deposit required to hold my hotel room?

No deposit required but a credit card is needed at the time of booking to guarantee the reservation.

Will I receive a hotel confirmation number after booking my hotel through the ATA18 registration process?

No, you will receive a Passkey acknowledgement number and a week or two before the show you will receive your hotel confirmation number.

What if I don’t check in on my scheduled arrival date?

Your reservation will go into no show status and based on availability, the hotel may be able to reinstate your reservation.

Can I pay the hotel with a different credit card than the one I provided when I reserved the room?

Yes, you will need to provide a credit card at check-in.

How can I find out where my hotel is located?

You can find a map on the official ATA18 housing site here

Cancellations & Substitutions

What is the cancellation policy?

All requests for refunds for cancellations received prior to March 29, 2018 will be honored, less a $100 administrative fee. Refund requests must be sent in writing.
Email requests to: or mail to:
ATA18: Annual Conference and Expo
c/o Convention Data Services
107 Waterhouse Road
Bourne, MA 02532
Cancellation of registration includes cancellation of recorded sessions and all ticketed events purchased during registration. After March 29, 2018, registrations and cancellations received are not refundable. You cannot reinstate a registration after you cancel it. ATA membership fees are non-refundable and non-transferable. If you cancel and are entitled to a refund, expect the refund within 30 days. All refunds will be issued back to the original payment.

How do I cancel my hotel room?

You can call 847-798-5488 or click on existing reservation on the ATA18 official housing site here

Are attendee subsitutions allowed? If so, how do I do this?

Yes, no fee.
Registrants unable to attend may send a substitute. If the substitute is not a member, the non-member fee will be required. Substitutions must be made in writing:
Email requests to:

or mail to:

ATA18: Conference and Expo
c/o Convention Data Services
107 Waterhouse Road
Bourne, MA 02532

If I cancel my conference registration, is my ATA18 discounted hotel reservation cancelled as well?

No, you would need to cancel your hotel reservation through the ATA18 official housing site here


Where can I find information about Chicago and local attractions?

For all Chicago related information, please check out the Chicago CVB here

What is the weather like in Chicago in April/May?

Chicago averages a daily maximum temperature for between 55 and 67 degrees Fahrenheit in April and May.

Which airports are closest to Chicago?

Chicago O’Hare International Airport – ORD
Chicago Midway International Airport – MDW

How do I get from the airport to the conference?

“Chicago O’Hare International Airport – ORD
Direction to Headquarter Hotel: 20.7 miles SE
Estimated taxi fare: 40 USD (one way)
Chicago Midway International Airport – MDW
Direction to Headquarter Hotel: 9.7 miles NE
Estimated taxi fare: 30 USD (one way)”

What are the shuttle and transportation options?

ATA is not providing a shuttle as all ATA official hotels are within walking distance to Lakeside Center at McCormick Place.


Who should I contact if I have special dietary needs or allergies?

You may either list it on the first step of registration, or you may contact

Are sessions live streamed and/or recorded?

Yes, selected sessions will be live streamed and all sessions will be recorded and available for purchase through registration or onsite.

What if I still have questions about ATA18?

If you still have questions about ATA18, we are happy to asnwer them at

Will there be a mother’s room?

Yes, however the location of these rooms is still TBD at this time.